1. Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest every time. However, setting up an account with us allows you to order without entering your details every time you shop with us. You can sign up now, or start shopping and create your account before you check out at the shopping cart page.
2. How do I create an account?
Click on “Login/Register” followed by “Create An Account” and fill in your personal details.
3. How do I order?
Shop for the items you want and add them to your shopping cart. When you’re finished, proceed to your shopping cart and then to checkout. Check that all details are correct before placing your order.
4. How do I pay for my orders?
We accept payments via PayPal and all major credit and debit cards, including Mastercard, Visa, and American Express, processed securely through Stripe. We’re also working on adding Buy Now, Pay Later options in the future, see our Payment Methods page for details.
5. Can I amend and cancel my order?
Yes, you can. For more information, please visit our Refunds and Returns Policy page.
6. I have a discount code, how can I use it?
On the cart page, enter the coupon code in the “Coupon Code” field and click “Apply Coupon.” You also have the option to apply the code on the checkout page.
7. How will I know if my order is confirmed?
After placing your order, you will receive an acknowledgement email confirming that we’ve received it. Orders are shipped once your payment has been approved and your billing and delivery address verified. You can also check your order status in “My Account” if you’re a registered customer.
8. How long will it take for me to receive my order?
Delivery times vary by location, typically 7-14 business days for the US, and longer for some international destinations. See our Shipping and Delivery page for estimated times by region.
9. What is your return and exchange policy?
Please check our Refunds and Returns Policy page.
10. How do I change my shipping address?
Contact us by visiting our Contact Us page, or email us at [email protected].
11. How do I track the status of my order?
Once your order ships, we’ll email you your tracking information directly. If you haven’t received tracking info within 5 days of your order shipping, please contact us.
12. What do I do if I entered an incorrect shipping address?
You can provide your updated address by contacting us via our Contact Us page or by emailing [email protected]. Please reach out as soon as possible, once an order has shipped, we may not be able to update the address.
13. How do I search for products?
Search for products by entering the product name or keyword into the search bar at the top of any page. A more specific search will narrow your results, while a general term will return more options. Click a product’s name or image for more details.
14. How are shipping costs calculated?
Shipping is completely free on all orders, no calculation needed. See our Shipping and Delivery page for estimated delivery times by region.
15. What is Buyer Protection?
Buyer Protection is a set of guarantees that let you shop with confidence on our site. You’re protected when:
- Your order does not arrive within the estimated delivery time
- The item you received was not as described
- An item advertised as genuine turns out to be counterfeit
See our Refunds and Returns Policy for how to request a refund or reshipment in these cases.
Still have questions? Contact us and we’ll be happy to help.
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